Career Opportunities at Nauticus

About Nauticus/Sail Nauticus

Established in 1994, Nauticus is a maritime discovery center that hosts 350,000 visitors annually and is home to the Nauticus Museum, Sail Nauticus sailing center, Schooner Virginia, the Battleship Wisconsin, and the Half Moone Cruise Terminal. Nauticus’ mission is to benefit the community through education, impactful experiences, and sharing access to maritime resources. 

This position is funded by the Nauticus Foundation, the 501(c)3 nonprofit, raising funds to support the mission and activities of Nauticus.

Job Description

Sail Nauticus is looking for skilled, enthusiastic, and competent sailing instructors for our 2024-2025 school year.  As a Sail Nauticus instructor, you will assist in teaching our sailing curriculum to 5th – 8th grade Norfolk Public School students.  Instructors must also be able to safely navigate a busy commercial waterway while ensuring a safe, organized, and educational experience for our students. Other duties include minor maintenance and upkeep of our equipment, facilities, and fleet. Paid Training is provided.

Duties and Responsibilities:

• Co-lead educational STEM lessons alongside Sail Nauticus Educators
• Keep middle school students engaged and supported during programming
• Safely oversee a small group of middle school students for land-based and on-the-water instruction
• Operate a keelboat in an active harbor

Qualifications: 

• Experience operating a keelboat with multiple passengers in an active waterfront
• Experience working with or teaching youth
• Experience teaching sailing 
• Must possess Virginia Safe Boating Certification
• US Sailing Basic Keelboat 
• First Aid and CPR Certifications

Hours: Monday -Thursday from 2:30 -6:30 pm. September 23, 2024-May 17, 2025

Compensation:  $17-$20 an hour

Interested candidates should send a cover letter and resume with the subject line “Academy Instructor” to the Director of Education and Community Engagement at nathan.sandel@norfolk.gov.

About Nauticus/Sail Nauticus

Established in 1994, Nauticus is a maritime discovery center that hosts 350,000 visitors annually and is home to the Nauticus Museum, Sail Nauticus sailing center, Schooner Virginia, the Battleship Wisconsin, and the Half Moone Cruise Terminal. Nauticus’ mission is to benefit the community through education, impactful experiences, and sharing access to maritime resources. 

This position is funded by the Nauticus Foundation, the 501(c)3 nonprofit, raising funds to support the mission and activities of Nauticus.

Job Description

Sail Nauticus, a department of the Nauticus Foundation, is looking for skilled, enthusiastic, and capable person to be a leader in our afterschool and summer programs. As a Sail Nauticus Educator, you will co-plan and implement programming for diverse audiences both on and off the water.

Duties and Responsibilities:

• Co-plan and implement STEM-centered educational lessons that engage with diverse students of all backgrounds and capabilities.
• Train, assess, and strengthen the teaching skills of Part-time Sailing Instructors.
• Co-plan and implement summer camp curriculum and staff training
• Operate a keelboat in an active harbor (Elizabeth River).
• Serve as an ambassador to Nauticus.
• Accurate record-keeping and professional email correspondence.
• Other duties as assigned.

Qualifications: 

• Excellent informal educator with experience teaching middle school students.
• Ability to work independently and as part of a team, multi-task, prioritize responsibilities, and take initiative.
• Ability to work with diverse individuals (background, age, experience).
• Sailing experience required. Ability to pass Sail Nauticus “skippers” test within 30 days of hire.
• Experience operating powerboats and Virginia Safe Boater’s License required.
• Flexible schedule including the ability to work some nights and weekends.

This is a full-time, salaried position. Nauticus Foundation benefits include access to Medical, Dental, and Vision coverage. Retirement and life insurance, holiday pay, and paid time off. Starting salary is $41,600.

Interested candidates should send a cover letter and resume with the subject line “Sail Nauticus Educator” to the Director of Education and Community Engagement at nathan.sandel@norfolk.gov.

JOB SUMMARY
Responsible for a variety of tasks related to selling, service, stock maintenance, receiving and display of items for sales and merchandise across the Nauticus campus. Support Nauticus mission by enhancing the visitor experience through expert customer service. Drive sales revenue to support museum programs. This is a part-time position.

Reports to the Assistant Store Manager.

ESSENTIAL FUNCTIONS
1. Greet and engages guests in dialogue to provide information about our products and services
2. Responsible for performing a variety of tasks related to selling, service, stock maintenance, receiving, processing sales transaction (cash, credit cards).
3. Perform store opening and closing functions

KNOWLEDGE & EXPERIENCE
• Knowledge of customer service standards and procedures
• Working knowledge of cash management
• Working knowledge of computer functions and cash register / credit card terminal

SKILLS & ABILITIES
• Works as part of a diverse sales team and with diverse audiences and age groups.
• Work well in fast paced environment under time constraints
• Strong communication skills to receive customer concerns and answer in a calm and effective manner

WORKING ENVIRONMENT
1. Moderate physical activity. Requires handling up to 30 lbs. Able to stand and/or walk for more than four hours per day.
2. May require work in tight spaces and use of ladders to obtain merchandise or access to work locations
3. Regular work including weekends, nights and holidays

QUALIFICATIONS

Prior experience in retail customer service.

Job Type: Part-time

Please send resume and other correspondence to ericka.volk@norfolk.gov

JOB SUMMARY
Responsible for a variety of tasks related to retail selling, stock maintenance, cash handling, and display of items for sale in the Nauticus Gift Shop and merchandise cart outside throughout the Winterfest on the Wisconsin season November 1, 2024 – January 1, 2025. Nights, weekends, and holiday availability required. Support our Nauticus mission by enhancing the visitor experience through expert customer service. Employee discount and designated parking garage validation included with employment.

Reports to the Assistant Store Manager.

ESSENTIAL FUNCTIONS
1. Greet and engages guests in dialogue to provide information about our products and services
2. Responsible for performing a variety of tasks related to selling, service, stock maintenance, receiving, processing sales transaction (cash, credit cards).
3. Perform store opening and closing functions

KNOWLEDGE & EXPERIENCE
• Knowledge of customer service standards and procedures
• Working knowledge of cash management
• Working knowledge of computer functions and cash register / credit card terminal

SKILLS & ABILITIES
• Work well in fast paced environment under time constraints
• Strong communication skills to receive customer concerns and answer in a calm and effective manner
• Works as part of a diverse sales team and with diverse audiences and age groups.

WORKING ENVIRONMENT
1. Moderate physical activity. Requires handling up to 30 lbs. Able to stand and/or walk for more than four hours per day.
2. Regular work including weekends, nights and holidays
3. May require work outside selling merchandise on a cart.
4. Part time work schedule varying between the operating hours of Wednesday thru Thursday 4pm-9:30pm and Friday thru Sunday 4pm-10:30pm. Some daytime hours available. Closed Thanksgiving Day and Christmas Day.

The hourly rate starts at $15.00.  This is a part-time seasonal position working from November 1, 2024 to January 1, 2024.

QUALIFICATIONS

Prior experience in retail customer service.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Please send resume and other correspondence to ericka.volk@norfolk.gov

JOB SUMMARY
The Winterfest on the Wisconsin Lead Gift Shop Associate position is a seasonal opportunity to assist with overseeing the retail operations during Winterfest hours. Responsibilities include a variety of tasks related to retail selling, stock maintenance, cash handling, and display of items for sale in the Nauticus Gift Shop and merchandise cart outside from November 1, 2024 – January 1, 2025. In the absence of Manager and Assistant Manager, the Lead is responsible for Winterfest shifts including opening, closing, and cash handling. Assists part-time staff/volunteers with customer conflict resolution and inquiry. This is a part-time position with night, weekend, and holiday hours.

Reports to the Assistant Store Manager.

ESSENTIAL FUNCTIONS
1. Serve as a primary customer service representative; greets and engages guests to provide information about our products and services.
2. Make decisions in the absence of managers
3. Perform store opening and closing functions
4. Restocking & maintaining a well merchandised store
5. Lead inventory control and merchandising in absence of Manager and/or Assistant Manager
6. Troubleshoot any system and staff issues as they arise
7. Cover assigned staff breaks.
8. Assist sales associates as a lead for cart set up, stock management and closing
9. Primary point of contact for closing the shop: ensure all physical closing tasks are properly completed, verifying & securing cash deposits & tills, running reports and completing closing spreadsheets.

KNOWLEDGE & EXPERIENCE
• Knowledge of customer service standards and procedures
• Opening and closing responsibilities
• Working knowledge of computer functions and cash register / credit card terminal
• Inventory control & merchandising
• Leadership experience

SKILLS & ABILITIES
• Works as part of a diverse sales team and with diverse audiences and age groups
• Works well in fast paced environment under time constraints
• Strong communication skills to receive customer/staff concerns and answer in a calm and effective manner
• Process/procedure oriented but also able to make quick decisions.

WORKING ENVIRONMENT
1. Moderate physical activity. Requires handling up to 30 lbs. Able to stand and/or walk for more than four hours per day.
2. Regular work including weekends, nights and holidays
3. Requires outdoor shifts
4. Part time work schedule varying between the operating hours of Wednesday thru Thursday, and Sunday 4pm-9:30pm, Friday and Saturday 4pm-11:00pm. Some daytime hours available. Closed Thanksgiving Day and Christmas Day.

The hourly rate starts at $17.00.  This is a part-time seasonal position working from November 1, 2024 to January 1, 2024.

QUALIFICATIONS

Prior experience in retail customer service.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Please send resume and other correspondence to ericka.volk@norfolk.gov

About Nauticus:

Established in 1994, Nauticus is a maritime discovery center that hosts 350,000 visitors annually and is home to the Nauticus Museum, Sail Nauticus sailing center, Schooner Virginia, the Battleship Wisconsin, and the Half Moone Cruise Terminal Center. Nauticus’ mission is to benefit the community through education, impactful experiences and by sharing access to maritime resources.  This position is funded by the Nauticus Foundation, the 501©3 nonprofit, raising funds to support the mission and activities of Nauticus. 

The Role

The Special Events Engagement Attendant is an active team member in our WinterFest on the Wisconsin which features thousands of holiday lights with glowing tunnels, twinkling foot bridges, amazing displays.  A Special Events Engagement Attendant is the first point of contact and the part of the guest experience that truly makes the event shine.  

The Special Events Engagement Attendant reports directly to the Special Events Manager.

Duties & Responsibilities:

• Assist the Special Events Manager with planning and preparing the event stations by setting up, restocking, or breaking down varies event spaces.
• Greet and interact with all guests to ensure they feel welcomed and appreciated above and beyond the expectation. 
• Provide solutions to questions, information about event schedules, or directions to designated areas.  
• Maintain visitor flow around the ship, check tickets, manage crowds to ensure safety by mitigating potential hazards during busy event times.
• Promptly take care of any emergent situations and notify appropriate personnel to resolve any further matters.
• Work alongside volunteers, entertainers, musicians, and vendors.
• Rotate to various event stations indoors or outdoors such as the Wonderhall, Museum, Theater, or on the Battleship.
• Report back to the Special Events Manger any feedback and suggestions from guests or anything that you noticed may enhance the guest experience.
• Ensure the efficient events operations flow by performing other duties as assigned.

Qualifications and Requirements:

• High school diploma or equivalent preferred, but not required.  
• Previous customer service, hospitality, or events experience preferred, but not required.
• Highly motivated, friendly, and ready to spread joy and enthusiasm for the holiday event.
• Excellent interpersonal skills with the ability to be emotionally intelligent.
• Have the ability to remain calm during challenging situations.
• Work with diverse and dynamic groups of people.
• Make independent decisions based on policies and procedures.
• First aid certification is highly preferred, but not required.  

Working Environment

• Working environment varies based on rotation stations in outdoor or indoor climate.
• Work hours may vary to include nights, weekends, and holiday work required.
• Must have ability to lift 25 lbs.

The hourly rate starts at $15.00.  This is a part-time seasonal position working from November 15, 2024 to January 1, 2024.

To Apply

Please send resume, cover letter to amy.owens@norfolk.gov.  Please include Special Events Engagement Attendant in the subject line.  Applicants that are pre-selected for consideration will be contacted for an interview.  Telephone inquiries cannot be accepted or responded to.

About Nauticus

Established in 1994, Nauticus is a maritime discovery center that hosts 350,000 visitors annually and is home to the Nauticus Museum, Sail Nauticus sailing center, Schooner Virginia, the Battleship Wisconsin, and the Half Moone Cruise Terminal Center. Nauticus’ mission is to benefit the community through education, impactful experiences and by sharing access to maritime resources.  This position is funded by the Nauticus Foundation, the 501©3 nonprofit, raising funds to support the mission and activities of Nauticus. 

The Role

The Special Events Ticket Attendant is an active team member in our WinterFest on the Wisconsin which features thousands of holiday lights with glowing tunnels, twinkling foot bridges, amazing displays.  A Special Events Ticket Attendant is the gatekeeper and the part of the guest experience that truly makes the event successful.  

The Special Events Ticket Attendant reports directly to the Special Events Manager.

Duties & Responsibilities:

• Greet and interact with all guests to ensure they feel welcomed and appreciated above and beyond the expectation. 
• Process cash or credit card transactions with all guests to purchase ticket admissions and verify passes for authentication.
• Provide solutions to questions, information about event schedules, or directions to designated areas.  
• Assist the Special Events Manager with preparing the cash register drawers at the start and end of the event.
• Ensure all transaction receipts or passes are organized and the ticketing area is clean.
• Promptly take care of any emergent situations and notify appropriate management to resolve any further matters.
• Report back to the Special Events Manger any feedback and suggestions from guests or anything that you noticed may enhance the guest experience.
• Ensure the efficient events operations flow by performing other duties as assigned.

Qualifications and Requirements:

• High school diploma or equivalent preferred, but not required.  
• Previous experience operating technology, equipment, and ticket sales in retail or entertainment is highly preferred. 
• Previous customer service, hospitality, or events experience preferred, but not required.
• Highly motivated, friendly, and ready to spread joy and enthusiasm for the holiday event.
• Excellent interpersonal skills with the ability to be emotionally intelligent.
• Have the ability to remain calm during challenging situations.
• Work with diverse and dynamic groups of people.
• Make independent decisions based on policies and procedures with attention to detail.
• First aid certification is highly preferred, but not required.  

Working Environment

• Working environment varies based on rotation stations in outdoor or indoor climate.
• Work hours may vary to include nights, weekends, and holiday work required.
• Must have ability to lift 25 lbs.

The hourly rate starts at $16.00.  This is a part-time seasonal position working from November 15, 2024 to January 1, 2024.

TO APPLY

Please send resume, cover letter to amy.owens@norfolk.gov.  Please include Special Events Ticket Attendant in the subject line.  Applicants that are pre-selected for consideration will be contacted for an interview.  Telephone inquiries cannot be accepted or responded to.