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General Q&A

Which cruise lines offer service out of Norfolk?

Carnival Cruise Line offers 6-day Bahamas cruises. For sales information, please contact your local travel agent or call 800-327-7276.

What are the parking rates and which methods of payment are accepted?

Our parking facility is located on Monticello Avenue in downtown Norfolk. The parking rate for all sailings is $15 per night. Visa, MasterCard, American Express, cash and Travelers Checks are accepted upon entry into the facility. For more information and directions to Cedar Grove, please visit the Parking and Directions page of this website. For information on parking in downtown Norfolk, please visit www.norfolk.gov/parking.

Is there a number to call for more information prior to my departure?

For your convenience, the Decker Half Moone Center has a cruise hotline that gives guests the most up-to-date information on any last minute changes (including ship arrival time, embarkation delays, etc). Please call (757) 664-1000 the day before your scheduled cruise.

What happens if my luggage is left at the terminal?

The cruise lines process the luggage left behind and will ship it to the address on file for the passenger. This service is performed by Pak Mail, 222 West 21st Street in Norfolk, VA 23517. (757) 626-0065. Pak Mail will contact you to arrange for shipping.

How long does it take to get from Norfolk's airport to the cruise pier?

It takes approximately 20 minutes to get from the airport to Half Moone. Taxi fares range from $18 – $25. For more information on Norfolk International Airport, directions and ground transportation options, please visit www.norfolkairport.com.

What's the process for getting on the ship?

Guests arriving by bus from our parking area will be dropped off by complimentary shuttle in front of Half Moone (One Waterside Drive). Those guests being dropped off by a friend/relative should also plan on coming directly to Half Moone. Our porter team will assist with baggage. Guests will then proceed to our check-in area. Please remember to have a photo ID and boarding documentation in-hand. Before boarding, passengers will be required to go through security x-rays.

Do I need a passport?

There a new guidelines as of June 1, 2009. Please refer to your travel agent, cruise line or State Department website link for specific information based on destination.

State Department info is located at: http://www.travel.state.gov/travel/travel_1744.html

What can I do if I arrive at the cruise pier early?

Guests arriving early are in luck. The cruise ship pier is adjacent to Nauticus. This is an interactive science/technology center that focuses on the sea. It’s also home to the Battleship Wisconsin, one of the largest and last battleships built by the U.S. Navy. For more information on this exciting 120,000 square-foot facility, please visit www.nauticus.org.

Are there hotels near the cruise ship pier?

Absolutely. In fact, there are several hotels within easy walking distance. For more information on area hotels, please visit http://www.visitnorfolktoday.com .

What can I do in Norfolk before/after my cruise?

Norfolk’s cruise port is in the heart of a vibrant, revitalized downtown. Within walking distance, you’ll find a one million square-foot shopping complex, dozens of chef-owned restaurants, a thriving arts community and dozens of attractions. For more information on things to see and do in Norfolk, please visit www.downtownnorfolk.org or www.norfolkcvb.com.

How does the debarkation process work (getting off the ship)?

The night before arriving back in Norfolk, passengers will be asked to place all luggage outside their cabin door. Stewards will collect the luggage and store it in a locked area overnight. In the morning, the luggage will be laid out in rows according to a color-coded tag system. Guests who have exceeded their Customs Tax & Duty Free limit will be asked to meet in a certain area of the vessel. Afterwards, debarking guests will be called off the ship by colored tags.

May I carry my own bags off the ship?

Norfolk is one of the few ports in the country that utilizes a system called “Express Debark.” Essentially, if guests are able to carry/roll their own luggage, they’ll be called off the vessel before those with color-coded tags. Please note this is only the case if you are traveling with Carnival.

A friend is picking me up. What's the procedure?

Passengers should have their parties meet them directly at Half Moone. However, due to a large number of disembarking guests, we suggest having your friend park across the street and meet you at Half Moone. There is no parking on-site. For a list of parking garages in close walking distance, please visit www.norfolk.gov/parking.

The Decker Half Moone Center
welcomes back Carnival Cruises in 2022!

Questions or comments? Email us at Timothy.Fjestad@norfolk.gov.