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Nauticus is Going Greener!

Digital Membership Cards 

 

We are so grateful for your membership support during this unprecedented time in our community and our world.

As part of our commitment to preservation and conservation of our natural resources and marine environment, Nauticus is thrilled to launch a faster and greener way to deliver membership benefits to you, our Members.

Starting in August 2020, Members will have the opportunity to access your membership cards electronically. Digital membership cards will provide a more efficient and convenient way for Members to receive your cards, even getting your card the same day if you want! This environmentally-friendly approach supports the Museum’s vision by reducing our environmental footprint. In the first year, this change will eliminate thousands of paper letters, envelopes, and cards.

Additionally, where cards can be lost, stolen, or left behind, digital cards will live on your smartphone, and can be accessed anywhere you travel without the inconvenience of fumbling through a wallet to find the physical card. It’s a great way to access membership when visiting one of our 350 ASTC passport reciprocal museums, and ROAM if you are at the Family Plus Level or higher.

Every current Museum Member will receive a link to download the digital membership card. If you still prefer the physical card, you can opt-out by simply sending an email to membership@nauticus.org.

Simple lifestyle choices like opting to receive digital-only communications can have a big impact! In addition to reducing waste, you’ll be reducing consumption of the resources needed to create the printed materials and the fuel used to transport them. We hope you will choose this convenient new way to access membership cards and join our efforts to protect our natural world.

 

Not a member? Sign up today!

 

 

 

Digital Membership FAQs

How will I use my digital membership card?

Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a barcode. Simply show your digital membership card to our staff at the Admissions Desk, BB64 Café, BB64 Porch, or Banana Pier Gift Shop to take advantage of your membership benefits. 

How do I receive my digital membership card?

Digital membership cards will be sent to the primary email address of every active Member. You will need to open this email on your mobile device and follow the instructions to download the card. The card will automatically be stored in your phone’s wallet app. If you need to add an email address or update the email address on your account, please email membership@nauticus.org, with your request. 

How do I install my digital membership card on my mobile device?
  • For iPhone Users 
    Access the digital membership card email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in the Wallet app at any time. 
     
  • For Android Users 
    Android users need to download Wallet Passes from Google Play. After you have the app, access the digital membership card email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time. 
Will my spouse also receive a digital membership card?

Yes, for Family level and above, each Member will receive a unique digital membership card via email. If a membership with two members has only one email address on record, then both digital membership cards will be sent to this email address. Members can then forward the email or use the share feature of the wallet app to ensure that their spouse receives their digital membership card. 

How do I to share a pass with co-cardholder?

To send the card to your spouse or joint Member, click on the black circle with the three white dots on the top right corner of your membership card. You will be directed to the backside of your membership card which lists all of your Member benefits. To share pass, click on the sharing link on the top right side. Please note: This cannot be sent by text, it must be sent by email. We will request a corresponding photo ID upon entry to ensure that only the named member is using your digital card. PLEASE NOTE: You are not permitted to share your card with individuals outside of your household. Memberships will be revoked if sharing is discovered. 

I have a Caregiver add-on on my membership. Can they get a digital card too?

Unfortunately, we cannot generate digital cards for add-on guests or caregivers at this time. Simply have your named caregiver show a copy of your digital membership card by navigating to the back of your digital membership card and use the “Share Pass” button to send the card to your caregiver. After selecting “Share Pass” you will need to select the email or mail option to share your pass. iPhone users can share the pass via text message if sending to another iPhone. As always, we will request a corresponding photo ID upon entry to ensure that only the named caregiver is using your digital card. 

Will I still need to show my Photo ID with my digital card?

Yes. The safety of our members is very important to us, and we want to ensure that no one else is using your membership benefits. 

I am not sure I received my digital card. Can you send it again?

Yes! Please contact us at membership@nauticus.org, and we can resend the email for you to download and enjoy your digital membership card. You may also want to check the Junk or Spam folders of your email. The email subject line will start with, “Your New Membership Card.” 

Will my digital card update when I renew my membership?

Yes! The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. This means that you only have to download the card once. 

How will I receive my guest passes?

Family Plus, Educator, and Innovators and Navigators Circle Members will receive their guest passes in the mail, even if they will be receiving a digital membership card. 

How will my reciprocal benefits work when visiting other museums?

Digital membership cards display the ASTC and ROAM logos when applicable. Simply show your digital membership card at participating museums and science centers to receive free or reduced admission! PLEASE NOTE: We recommend calling reciprocal institutions prior to visiting to find out their admissions policy, every institution can be different. 

What if I prefer a plastic membership card?

By default, all Members will now receive a digital membership card sent to the email address you provide. If you prefer to receive a plastic membership card instead, please contact us at membership@nauticus.org. You can also indicate your preference to receive a plastic membership card as you join or renew your membership. 

Can I update the email address(es) associated with my membership?

 Yes! Please contact us membership@nauticus.org to update your information. Please also review and update your contact information as you renew your membership. 

The information on my membership card is not correct (name misspelled, expiration date incorrect, etc.).

Please contact us at membership@nauticus.org and we would be happy to make the correction. 

I have a Caregiver add-on on my membership. Can they get a digital card too?

Unfortunately, we cannot generate digital cards for add-on guests or caregivers at this time. Simply have your named caregiver show a copy of your digital membership card by navigating to the back of your digital membership card and use the “Share Pass” button to send the card to your caregiver. After selecting “Share Pass” you will need to select the email or mail option to share your pass. iPhone users can share the pass via text message if sending to another iPhone. As always, we will request a corresponding photo ID upon entry to ensure that only the named caregiver is using your digital card. 

I downloaded my card but I can’t find it.

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card and scroll through any cards that are already downloaded. If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.